Packages are shipped no later than 2 working days after receipt of payment (subject to item availability), and generally delivered within 48 hours in mainland France.
The price proposed by default is the most advantageous in relation to the weight/volume of your order.
if you want a delivery with signature, it is possible at an additional cost, you can then choose the recommended Colissimo R1.
- in mainland France, Corsica, Belgium, Luxembourg (3 working days), Netherlands (5 working days) and Spain/Portugal (5/6 working days) provided by Mondial Relay
Transport costs are free from 68 euros of purchase, excluding transport costs, for the following destinations:
- • Metropolitan France on the basis of a 48-hour colissimo, delivery to letterbox (without signature),
- Belgium and Luxembourg based on delivery to a relay point with Mondial Relay
This offer will be validated automatically upon confirmation of the order.
We deliver in mainland France, in the European Union (Euro zone), but also in the French Overseas Territories (Guadeloupe, Martinique, Mayotte, Réunion, Guyana), Saint-Pierre and Miquelon, Saint-Martin and Saint-Barthélemy, for any request shipping to overseas territories or internationally, please contact us by email contact@naturalcrown.fr before placing your order in order to find out the costs and delivery times. contact@naturalcrown.fr avant de passer votre commande afin de connaître les coûts et délais.
For all deliveries outside the European Union, any customs fees are the responsibility of the buyer.
Regardless of the shipping method chosen, we will provide you as soon as possible with the shipping slip number which will allow you to track the delivery of your package online.
Packages are correctly sized and reinforced to protect your purchase. Particular care is taken with packages containing fragile products.
IMPORTANT :
- • It is your responsibility to check the good condition of the package upon receipt, and to make the necessary reservations with the carrier if the package is damaged. In the absence of reservations, no complaint can be accepted. aucune réclamation ne pourra être acceptée.
- If an incorrect delivery address was provided when ordering, reshipping costs are the responsibility of the customer.
- Parcels delivered to a relay point and not collected within the time limit set by the carrier are returned to us, the reshipping costs are the responsibility of the customer.
To return a product to us or exercise your right of withdrawal, contact us: contact@naturalcrown.fr